Can’t find the answers you’re looking for ? We’ve shared some of our most frequently asked questions to help you out!


CLOTHING INSTRUCTIONS:

  • machine wash (COLD)

  • avoid harsh chemicals or bleaches

  • hang to dry

  • if item requires ironing, avoid ironing over print, turn item inside out


JEWELLERY INSTRUCTIONS:

  • avoid perfumes, lotions, or direct contact with water

  • avoid excessive exposure to sunlight, heat, or humidity

  • store jewellery in airtight bags, With your clasps closed and earring mates together to optimize protection


SHIPPING:


CANADA

Standard:  2-7 days $4.99

Registered Mail/Tracking: 1-3 days $9.99 (FREE OVER $100)

UNITED STATES

Standard: 4-8 days $5.99 

Expedited Parcel/Tracking: 3-6 days $14.99


INTERNATIONAL

Standard: 6-10 days $9.99 all items are shipped via Canada Post


  • all orders will be dispatched within 3-5 business days (NOT INCLUDING WEEKENDS AND HOLIDAYS)

  • any duties and/or taxes are customer responsibility, and will not be refunded

  • please make sure your shipping address is correct as we can’t redirect orders once items have been dispatched.

RETURNS/EXCHANGES:

  • all sale items and discounted items are final sale

  • 14 day return policy, all items must be unworn with original tags, packaging, and in new condition

  • items must not be washed, worn or damaged for exchange

  • body suits/swimwear are final sale (no exceptions)

  • items will not be accepted for return with makeup stains

  • please note that it will take up to 5-10 business days to issue a return or exchange.



If you have any other questions, please contact brokenhaloboutique@gmail.com